Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mamaalanaspantry@gmail.com. Please note that returns will need to be sent to the following address: 8489 Pineview Lake Drive, Linden MI 48451

You are required to pay to ship it to us and a 5% restocking fee.

You can always contact us for any return question at mamaalanaspantry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as any food, baked goods, mixes flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Fresh Baked Items and PreOrder Items

Please note that preorder items are non-returnable and non-refundable, a testament to the artisanal craftsmanship and personalized attention that goes into every batch.

For local pickup orders, we will reach out to you promptly to schedule a convenient pickup time. Kindly provide your email and phone number at checkout to facilitate this process seamlessly.

For those opting for shipping, trust in our commitment to preserving the integrity of your order. While we take every precaution to ensure your package arrives in pristine condition, please understand that, regrettably, we cannot offer refunds for any damage that may occur during transit. However, be assured that we go above and beyond to safeguard your shipment, minimizing the risk of any mishaps along the way.

Important
In the event that a delivery attempt fails due to the recipient being unavailable or an incorrect or undeliverable address provided, we regret that we cannot be held responsible for the failed delivery. For perishable items, it is particularly important to ensure that someone is available to receive the package. Unfortunately, we are unable to offer refunds for failed deliveries under these circumstances. We kindly ask that you double-check your delivery address and ensure someone is present if needed such as a business or apartment building etc to accept your shipment to avoid any issues. Thank you for your understanding and cooperation.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mamaalanaspantry@gmail.com.